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Message 1 of 135

BT Sport App - New Google Chromecast 4K

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Hello,

I have bought the latest Google Chromecast which has Google TV and installed the BT Sport app. It states it supports 4K content etc and I have set the dongles display settings to be 4K 60Hz. 

My TV is 4K OLED HDR and my broadband is fast.

when I run the device checker within the BT Sport App i get the following .

5766E769-2886-4493-81D4-44184935DEDB.jpeg

Why is this showing as X on 4K for my device ? The error message with it does not make any sense either as my dongle def supports 4K. 

 

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Message 2 of 135

Re: BT Sport App - New Google Chromecast 4K

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Unfortunately there's a fault with all Chromecast with Google TV devices at the moment that prevents them playing BT Sport in 4k. Google are aware, and are working on a fix.

We don't have any estimate on when it'll be available.

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Message 3 of 135

Re: BT Sport App - New Google Chromecast 4K

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Ahh that’s so frustrating! Bought it in time for the United match tomorrow.

Assuming the older Chromecast Ultras work with 4K still?
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Message 4 of 135

Re: BT Sport App - New Google Chromecast 4K

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Yes, the Ultra devices will still work with 4K.

On the Chromecast with Google TV, the video will still be available in 2K (1440p) in HDR on Ultimate, so should still offer a great viewing experience.

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Message 5 of 135

Re: BT Sport App - New Google Chromecast 4K

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 Hi there any update on a fix?  I am putting off buying a chromecast with google TV until the issue mentioned is fixed.  Thanks 

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Message 6 of 135

Re: BT Sport App - New Google Chromecast 4K

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As the issue is with Chromecast firmware, it could be weeks or months before a fix becomes available I'm afraid. I haven't had any update on it since I raised it 3 weeks ago.

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Message 7 of 135

Re: BT Sport App - New Google Chromecast 4K

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Hi Darren,

I have the same issue. If I cast bt sport ultimate from the bt sport phone app onto google tv would it then be 4K?

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Message 8 of 135

Re: BT Sport App - New Google Chromecast 4K

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Casting BT Sport Ultimate to Google TV is no longer possible, due to a different firmware issue on Google TV devices I'm afraid.
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Message 9 of 135

Re: BT Sport App - New Google Chromecast 4K

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Are BT/Google working on a fix for this or do I need to buy another device?

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Message 10 of 135

Re: BT Sport App - New Google Chromecast 4K

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Google are working on the fix, but no idea of timescales I'm afraid.

Just a reminder though: 2K video is still available. It's still incredibly good quality.
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