BT Sport App - New Google Chromecast 4K

[aaronjensen96]

Any more news on when this issue will be fixed. It's very frustrating not been able to watch in 4k.

[DarrenDev]

No update yet - we've not even been made aware of anything in test yet, so I would still expect it to be weeks away at least.

[shom345]

Hi Darren,

I have recently bought a Google TV Chromecast and although I can get HDR, the picture judders every few seconds.

I don't have any issues with watching anything else using the Chromecast (eg Netflix 4k). I have tried wired and wireless approaches with the Chromecast.

I didn't have this issue either with the standard non-4k Chromecast.

Is there anything I can do? Many thanks in advance.

[DarrenDev]

I've just verified this myself @shom345 - it looks like the device is struggling to even play 2K HDR content this evening.  I've added it to our issue raised with Google on this.

[rustylad]

I'm trying to watch ultimate in 4k too this evening and I've got the same issue. Red X in the testing screen for 4k.

The picture is also very juddery.  Well done Google!!

I remember a couple of years ago when chromecast had cracking audio issues it took Google several months to pull their fingers out and fix it. Google are renounced for being slow!

[shom345]

Many thanks. It's been like this for me since I bought the Google TV Chromecast 2 weeks ago. It seems like this is only the case for the HDR ultimate as BT sport 3 atm is fine.

[rustylad]

Any update from Google on the fix, perhaps Google can be chased as people are paying for access to a channel that doesn't work properly?

[rustylad]

It's still broken I see.

It's typical of these big companies to take so long to fix the problems that they cause.

[shom345]

BT sport 2 today had no juddering issues, albeit not in ultimate, only HD. At least the match was watchable.

Can I request that 4k is turned off by default for the new Google Chromecast until this issue is fixed please? The judder just ruins the experience.

[DarrenDev]

You can avoid the 4k streams yourself by simply selecting the channel from the Channels menu, rather than selecting the event from the home screen. Then dismiss the prompt to upgrade to Ultimate when it asks.