I'm also reporting issue to Google. If others also report maybe it will up the priority on the issue from their end?
Ive given up using this device for bt sport ultimate, my first gen firestick 4k works allot better, wish i had kept the chromecast ultra rather than upgrading as it was flawless with 4k hdr atmos playback on bt.
Do you know the best way to report to Google?
This started being an issue more than a year ago and it is frustrating that BT and Google can't work together to come up with an answer. Happy to take our money though
chromecast-support@google.com
Thanks, I have just sent this email. Everyone who hasn't emailed Google, do it.
******
That email address is not monitored... Just had this reply
Questions? Comments? We're here to help!
Unfortunately, this email is an automated notification and messages aren’t monitored. Please visit our Help Center for help using your Chromecast. For additional support options available in your language, please visit https://support.google.com/chromecast/answer/6025971. If you’re already working with an agent, please reply directly back to that email for further assistance. We look forward to helping you.
The Chromecast Team
I'm having an ongoing conversation with the Google support for Chromecast, who are emailing from this address. I have pointed them towards this conversation too. Maybe try: chromecast-support-eu@google.com
Alternatively, you can raise a support query for Chromecast via Google website.
I've had no response or even acknowledgement from Google after emailing them. I've given up.
I have bought an apple TV 4k box and watched 3 hours of BT Ultimate this afternoon and it's worked flawlessly. The pictures are so good.
It's not cheap, £160, and as I've never owned any apple products, I was a little unsure but after reading the reviews, I went for it. So glad I did, wish I'd done this a year ago.