BT Sport App on iPad

[steviep147]

I have BT Broadband fibre. I also have the tv and sports package, SD only. I have had this for some months now. The sports channels are viewable on my TV through my BT Tv Box without problem. I have a Mac Book Pro and wanted to watch a football game on that platform. However when I try to log in I get a message "we're unable to find an active BT Sport subscription for this account. Check help pages etc ...error code ID003" Despite my best efforts I cannot resolve this. 

[DarrenDev]

Have you followed the instructions here Stevie: https://www.bt.com/help/id003

This should allow you to identify the cause of the issue and resolve it yourself. If you don't have any luck with it, please send me a DM with the BT ID you're trying to use and I'll check it out.

[steviep147]

Thanks DarrenDev. Yes tried that. No luck. I'll get onto BT again tomorrow. Unacceptable really.

[DarrenDev]

Send me a DM with the details - I'll be able to identify the issue quicker than it takes you to dial 150 🙂

[steviep147]

Thanks. I've given all the details DarrenDev so little point in me sending you a message but thanks for your interest.

[DarrenDev]

I just need your BT ID - the username you're trying to log into the app with.