If you're seeing error ID001 then you're entering your credentials incorrectly.
If you're seeing ID003 then we can't find an active subscription on your BT ID - check
www.bt.com/help/id003 for details on how to check your subscription.
If you're seeing ID006 then your account is locked out. Log into
www.bt.com/mybt and follow the prompts to reset your password.
