Hi @Ronny101
Thank you for your post, but this is not the issue in this case.
I'm happy that I understand what's happening now though. It only seems to happen on non-local broadcasts, resulting in a loss of quality when the camera pans.
(Everything is great for local broadcasts, e.g. Premier league, in HD & UHD)
There is no solution that will fix the problem from my end.
Please see the other posts for details.
Thanks
Liz
@Anonymous the HD was removed from the DOG on our app streams a few months ago. It's the same HD stream, but it didn't made sense to include HD in the DOG as we couldn't guarantee users would always watch it in HD.