BT TV App - Device Management

[Penfold23]

I want to update the devices that I have registered in the BT TV app. One device registered but the second slot shows a padlock. Has been like this for months. Any ideas how to clear so I can register new iPad? Thanks in advance.

[TimCurtis]

@Penfold23 

I'm confused here.

You register/pair the app to the Youview box actually on the Youview box itself.

Check this page for guidance.

[Penfold23]

I’m wanting to register second device on which to watch BTTV via the app.  I did not add that it’s the iOS version of the app.

this is what I see:

[TimCurtis]

@Penfold23 

Sorry I totally misunderstand - guess that's quite obvious really.

[Penfold23]

@TimCurtis  The issue is that I don’t have any device to unregister to free up slot 2. I have had this message showing for months. So the 30 days message is meaningless.