BT TV Entertainment EXTRA

[stef_b00]

I received a letter in Jan saying BT are removing the following channels from my packageHISTORY CHANNEL, HISTORY 2, SYFY, E!, CRIME & INVESTIGATION & LIFETIME but said you could just "log into your account & pick the tv package that is right or you".

So I thought this package is £15 & **bleep** anyway, I got made redundant & can't afford it, so I will just downgrade to basic package which was £5 when we joined in Nov 2019.

I just logged in now & there is no option to downgrade, the basic package doesn't seem to exist anymore & to top it all off according to my bill I can't change my package doesn't seem to end till 07 Jan 2022.

Yet my broadband which i set up at the same time (Nov 2019) finishing Jun 2021?

What the hell?

They have the cheek to remove my channels & then add another year onto my contract.

BT are terrible- it took them from Nov 2019 till Jan 2020 to bother to send us the BT box due to "XMAS delays" so i presume this is why but their incompetence & delay is not my issue, what is more why should I have to stay paying for a package that is no longer the same?

Anyone else has this issue?

Surely it is illegal to change packages & then not let people downgrade?

[-Richie-]

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@stef_b00wrote:

so I will just downgrade to basic package which was £5 when we joined in Nov 2019.

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It no longer exists, BT revamped and changed the TV packages in January 2020, anything before that is no longer sold and no longer an option.

[stef_b00]

Thanks for letting me know re the old packages no longer existing.

But where does that leave me now, why should I continue to pay for a package that has the only channels I wanted- removed?

Surely I can cancel? As they are no longer giving me the service I signed up for...

BT are total rubbish.

[garybs29]

I get that you're unhappy but you're just moaning to mostly other customers. The comms should have details to get in touch & look at your options with them including cancellation i believe

[stef_b00]

Everyone "moans" on these forums in the community of fellow customers, what else are they for?

I was just seeing if anyone had the same issues.

As BT are being unreasonable AGAIN.

If you don't like my "moaning" don't red or reply then.