BT TV Pro box won’t connect to WiFi

[Alcot33uk]

Received BT TV Pro box today to go with my BT Broadband. But the box refuses to connect to my BT Home Hub over Wi-Fi. Weirdly it will connect to my Meraki Wi-Fi. 

I know the password for the Wi-Fi is correct and there’s no Ethernet cable plugged in. It just keeps stating ‘cannot connect’.

[licquorice]

Turn off Smart Setup on the hub.

[Alcot33uk]

That did not work.

[Keith_Beddoe]

@Alcot33uk 

See https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-Connecting-via-Wi-Fi/td-p/2184640

[Cliffhazard]

Hello, I don't know how this community works but I have exactly the same issue. The Pro box has worked perfectly since I had it and suddenly it can't connect to the WiFi. 

I see the previous contributor went to private messages which doesn't really help me. 

Does anyone have any ideas? 

Thanks