Some people said the issue on the Sky box was not present if the audio setting was PCM only output - which is why I suggested doing the same on the BT box.
You would best post in you cancellation query in the billing forum.
@Drskhanwrote:
I have been using the same tv with sky since last 3 Yrs. Never had such issues.
Never tried VirginMedia.
What’s the best way to leave BT without having financial implications?
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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
