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leejenson
Aspiring Contributor

‎07-03-2021 16h49 - edited ‎07-03-2021 16h52

1,887 Views
Message 1 of 2

BT Virus Protect - "we had trouble connecting to the network"

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  • Hi,

I have applied the 10.01 update from OnePlus for my 5T. But when I request a BT Virus Protect mobile app activation code from my phone, I get this error:-

"We had trouble connecting to the network. Please try later"

My connectivity is fine.

I was going to remove and add back my device from BT Virus Protect, but it says the device will be removed for ever! What does this mean? Will I be able to add it back against?

Thank

Lee

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1 REPLY 1
leejenson
Aspiring Contributor

on ‎24-03-2021 9h22

1,774 Views
Message 2 of 2

Re: BT Virus Protect - "we had trouble connecting to the network"

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I removed my device and added it. All fine now.

Lee

 

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