BT Wi-Fi Option vanished

[Leaper]

Hi

I have BT Broadband at home.

When I am away from home on my laptop, I should have the ability to connect to BT Wi-Fi where there is no other option.

I am at a location where I have previously used the BT Wi-Fi connection, however this option seems to have vanished completely with no mention of BT in list of Wi-Fi networks available. 

This is obviously very frustrating as I now don't have any internet access of my own and have to use an open and unprotected Wi-Fi account.

Any ideas?

[imjolly]

probably the person whose hub you were connecting to has either opted out of BTWIFI or changed provider.  nothing BT can do about that

[Leaper]

As a Broadband customer, my understanding is I get free access to broadband on the go through hotspots or open zone.  There is no BT option whatsoever.

[imjolly · Accepted solution]

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@Leaper wrote:

As a Broadband customer, my understanding is I get free access to broadband on the go through hotspots or open zone.  There is no BT option whatsoever.

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you do get free access to BTWIFI but that network comes from the hubs of other customers and some customers prefer to opt out the BTWIFI and their signal is turned off.  other customers move to another ISP   there is nothing BT can do about that you just have to try elsewhere for BTWIFI network

[Leaper]

Hmm, how close are the Hotspots supposed to be to be able to connect?  There are 76 in view from where I according to the BT hotspot locator. Surely I should be able to connect to one of these??

[licquorice]

Very close, it is just the same signal as your normal wifi on the hub.