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Message 1 of 2

BT WiFi App login details problem

Hi, can anybody help me?

I have BT Wifi enabled on my home broadband and I am able to login from my laptop etc using my BT ID. There seems to be a problem with the app. Even though it accepts my login details, every time I click on BT WiFi I get a message saying unable to login and that my saved details may be incorrect. I have tried changing my password. I have managed to get it to work once by deleting and re-installing the app but I get the same message the next time I try to connect.

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If I delete the app, I can login using the BT WiFi landing page.  I have called BT several times but no one has been able to fix it. Any help would be greatly appreciated!

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Message 2 of 2

Re: BT WiFi App login details problem

You should try contacting the BTWifi app developers to see if the can help

 

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