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ian2021
Aspiring Contributor

‎13-01-2021 7h58 - edited ‎13-01-2021 8h07

4,418 Views
Message 1 of 33

BT Wifi and Roberts Radio

Hello, I was given a lovely Robert Radio Istream 3 for Christmas and have not been able to connect it to my home BT wifi. I have a BT Smart Hub 2 and the radio won't find the network when it searches and I have tried to connect via the UNDOK app, but it won't find the network that way either. My wifi works very well with strong signal and all is good on that front. 

I was in contact with Roberts who exchanged the radio but still the same.

After research I have tried switching off the SmartSetup and the security around the wifi but still nothing. 

Has anyone had this problem or can help? All suggestions very very gratefully received. 

Thank you in advance. 

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32 REPLIES 32
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 8h17

4,405 Views
Message 2 of 33

Re: BT Wifi and Roberts Radio

@ian2021 

Welcome to this user forum.

Try a different wireless mode.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

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Ribblelancs
Guru

on ‎13-01-2021 8h53

4,394 Views
Message 3 of 33

Re: BT Wifi and Roberts Radio

Alternatively, have you tried to connect by WPS? It's quick and secure.
That version of the Roberts Radio should support WPS.

I use WPS with the Roberts 83i, which is a much older version.

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ian2021
Aspiring Contributor

on ‎13-01-2021 9h48

4,375 Views
Message 4 of 33

Re: BT Wifi and Roberts Radio

Thanks for this - have tried (on two and three) but alas no change
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ian2021
Aspiring Contributor

on ‎13-01-2021 9h49

4,373 Views
Message 5 of 33

Re: BT Wifi and Roberts Radio

Thank you - alas yes but the radio just doesn't seem to pick up the signal. Hmmmm.
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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-01-2021 9h52

4,368 Views
Message 6 of 33

Re: BT Wifi and Roberts Radio

Some devices get confused with the 2 wifi bands having the same SSID. It can sometimes be resolved by temporarily turning off the 5Ghz band, connect the radio and then turn the 5Ghz band back on. If you don't have any 5Ghz devices, you could leave the 5Ghz band off permanently.

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ian2021
Aspiring Contributor

on ‎13-01-2021 15h47

4,330 Views
Message 7 of 33

Re: BT Wifi and Roberts Radio

Thank you - I tried that and restarted the hub, but it still wouldn't find it. I am baffled. Thank you very much for the suggestion though.
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Anonymous
Not applicable

on ‎13-01-2021 16h01

4,325 Views
Message 8 of 33

Re: BT Wifi and Roberts Radio

Have you turned off Smart Setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

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ian2021
Aspiring Contributor

on ‎13-01-2021 16h20

4,315 Views
Message 9 of 33

Re: BT Wifi and Roberts Radio

I have - alas nothing .... thank you.
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Anonymous
Not applicable

‎13-01-2021 16h37 - edited ‎13-01-2021 16h37

4,304 Views
Message 10 of 33

Re: BT Wifi and Roberts Radio

I don't pretend to understand the following text, I just copied it from https://community.bt.com/t5/Archive-Staging/BT-HH5-Spotify-Premium-and-Roberts-Stream-93i-streaming-...

I think it's saying try toggling UPNP

"I've just managed to setup the Roberts radio to stream music though UPNP.

When purchased this feature was not available on the Roberts, but since then the Software was updated, and more importantly the instruction book was updated.

However the Roberts is still not "air-play" enabled, (there's a new software update available but don't yet know what it will do) so I can't connect wirelessly to the Ipod touch (3g). So the answer is to use an air play enabled receiver and buy an Ipod touch - which is going to cost you a lot of money!"

 

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