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Message 1 of 2

BT business unable to change passwords (using portal.office365.com)

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We have had so many issues with BT's business email we are pulling our hair out.

 

We have tried to call BT businessness support 3 times. not got answers. It appears the recent changes in BT business email platform has created problems compounded by the fact that bthere is little documenattion.

 

On our Windows 10 PCs we are accessing email satisfactorilty via the portal.office365.com , however not working properly on the androis smartphone, but I'll come to taht later.

 

The current issue is that we want to change pur email password because our BT email was hacked..

 

1. If you go into the BT business website it rejects our email/password, saying erroneously we have tried too many times wait for 20 minutes - this is an error as this occurs on the first attempt.  Obviuosly if using the Office365 portal we appear unable to change passwords  this way, BT Bsupport doesn't appear aware of this.

 

2.Try to change the password while in th email office365.com portal (clicking on name icon top right, then view account) appears to take you into the Microsoft portal, which has different passwords.

 

SoI??

 

On a different issue we have set up email on our android (11) phone in the normal way, but no sent items.  It was suggested by BT support to use exchange settings, but this just falls over.

 

So??

 

Can one had success in resolving sililar issues?

 

Please.

 

 

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Message 2 of 2

Re: BT business unable to change passwords (using portal.office365.com)

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@robmar0se 

Try asking on the BT Business forum. This is the BT residential forum.

https://business.forums.bt.com/

Thanks