<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
You wonderful person!! I entered the problem email address on the first login page and and wow, it worked - so simple when you know how. My original BTID log in details still work for getting into the main customer account.
