BT extender 600 power issue

[Nick50]

Hi All - I’ve been using the broadband extender 600 since 3 years and never had a problem.  Suddenly the extender plug has no power light whatever I try. The hotspot is fine.   I’ve tried everything i.e. change the socket, reset many times…yet looks dead.  Any other tip not in the manual that you guys suggest? Thanks and have a great Sunday  Nick

[Keith_Beddoe · Accepted solution]

@Nick50 

Try the product helpdesk.

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0800 980 899

[Nick50]

Thanks - I will!