BT mini hub not working (all 3 of them)

[Natj81]

Hi 

we initiated a home move and informed it would take 2 weeks to get BB up and running 

in the meantime, a mini home hub would be sent out out to keep us online (great as we both WFH) 

First mini hub got lost in the post - then later delivered - it says exceeded data allowance 

second mini hub - has no signal 

third mini hub (sent to old address) - says exceeded data allowance.  

any ideas or advice would be welcome. 

[DavidM]

Hi @Natj81 and welcome to the community.

I'm really sorry about this. I'll be happy to lend a hand. I'll drop you a private message now so please get in touch.

Cheers

David

[Natj81]

Hi there. 

please let me know what information you require. 

 Natalie 

[NeilO]

Hi @Natj81 You should have a private message from David, I'm sorry if this hasn't arrived. I've resent it so you can get in touch with your details.

You'll find the private message by clicking on the envelope at the top of the community webpage. 

Thanks

Neil