BT parental controls do not work

[Cherry500]

Hi 

Wondering if a moderator can assist me please.

Unfortunately my BT parental controls do not work despite setting them up, resetting routers etc...etc.

I have in the past called the help desk yet to no avail.  Most frustrating really.

It seems the parental system controls will not work on my new phone number since moving area.

Can someone kindly help out.

Many thanks

[NeilO]

Hi @Cherry500 welcome to the community and thanks for posting, I'm really sorry the parental controls aren't working after you've moved home. We'll be able to help you get that sorted so I'll send you a private message so you can get in touch with the moderators. 

[Cherry500]

Despite numerous calls to BT, posing on this board etc, etc, still no joy in getting parental control to work.

It's a waste of time calling 150 as you get passed from operator to operator who doesn't have a clue.

Finally, you get put on hold, the line then drops and hey presto...back to the beginning calling 150 - then  30 minute delay plus to even get through.

THIS IS NOT ACCEPTABLE BT!!!!

No call back, no interest from BT.

BT YOU HAVE A DUTY OF CARE !

[NeilO]

Hi @Cherry500,  I'm really sorry about the delay getting back to you we're really busy at the moment, I want to reassure you that we have received your details and will get back to you when you reach the top of our queue. We're a small, specialised, team and as such, it may take us a little longer to get to you, so please bear with us.

[DavidM]

Hi John,

Thanks for taking my call. I've updated your profile so your new number is associated with it. Can you try the parental controls again and let me know how you get on. Please include screen shots of the journey if there are any problems.

Cheers

David

[Cherry500]

Hello David

Unforunately this still makes no difference.

What screen shots do you need?

thanks

John