<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I too am getting frustrated with the bt box frequently freezing. I am waiting for an engineer to answer the phone. 19 minutes and waiting. Beginning to realise that joining bt was a big mistake
