BT8600 handset

[Pegsy]

I have a BT8600  handset with call blocker, purchased 2016. For the last few months, i am experiencing real problems with incoming calls in that the handset will ring, but when i pick up the handset, the incoming call is disconnected. It then shows on the screen as a missed call. Answer phone is not switched on. I wondered if it was a problem with the batteries but can no way of accessing the battery compartment

[pottyperson]

See here.

[Pegsy]

I have read the solution - but I cannot get the back off the phone - even looking at the illustration (and the user manual), the back will NOT lift off. There is no groove as such, apart from where the handset connects to the base. I have made numerous attempts and nothing will allow me to separate the back bit. Guess I will just have to purchase a new handset - blooming technology!

[pottyperson]

Strange. It might be worth calling the helpline 0800 145 6789.

[Keith_Beddoe]

Is this any help, I think its for that phone, as someone else asked about it?

[bratman91]

I have four BT8600 handsets which needed new batteries. The first one was a real pain but, gritting teeth and saying a silent prayer that I wasn’t damaging the thing, I managed to “encourage” the handset to come apart. By the time I needed to do the fourth handset, it was easy. They really aren’t well-designed to come apart easily.

[Pegsy]

There is NO groove on my handset - its as smooth as a baby's bottom! Believe me, I have tried!

[Keith_Beddoe]

---

@Pegsy wrote:

There is NO groove on my handset - its as smooth as a baby's bottom! Believe me, I have tried!

---

Have you tried gripping it with something like a rubber glove, and pushing it up from the bottom with both thumbs?

[pottyperson]

What about the helpline? Or one of these?

[bratman91]

On the base of the hand set, where it plugs into the charger, there is a slot about 8 or 9cm long into which a broad-bladed screwdriver can be carefully inserted and twisted to separate the two halves of the handset.