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NCFC97
Aspiring Contributor

‎04-05-2021 17h58 - edited ‎04-05-2021 17h59

1,231 Views
Message 1 of 4

Bad Hops to EA servers with traceroute included

Hi all,

I've been having lots of latency issues while gaming specifically on the PS5, I have trace routes for my PS5 showing a few bad Hops with latency spikes north of 200ms to a London server. I've been told to contact BT for this to be looked into. My connection is FTTP and my PS5 is connected via a LAN cable not WiFi. Down below I will attach photos of a Trace report to EA servers, Ports that I've opened and a link to the FIFA forum website in which the full conversation can be read.                                                                                                                                                                                   

Ive been sent here from an EA technical advisor to hopefully fix this issue, in this I will include the link to the full conversation. He says theres a problem with my node and that an engineer or anyone on here with constacts needs to come and look at this issue.

Hope to hear from someone soon, thanks

link: https://answers.ea.com/t5/Technical-Issues/Trace-report-16-hops-and-lots-of-unkown-hosts/m-p/1030703... 

In this link there is a full trace route to EA servers Europe and also the ports that I have oponed.

https://answers.ea.com/t5/Technical-Issues/Trace-report-16-hops-and-lots-of-unkown-hosts/td-p/103067... 

https://answers.ea.com/t5/Technical-Issues/Trace-report-16-hops-and-lots-of-unkown-hosts/td-p/103067...

 

 

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3 REPLIES 3
NigelB72
Guru

on ‎04-05-2021 18h58

1,215 Views
Message 2 of 4

Re: Bad Hops to EA servers with traceroute included

This isn't a fault reporting forum. It's a customer to customer help forum. The guy on the EA Sports forum is suggesting that you raise a fault so that it can be investigated so you'll need to raise it with BT directly and if necessary they'll send out to Openreach who own and operate the network.

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NCFC97
Aspiring Contributor

on ‎04-05-2021 19h07

1,212 Views
Message 3 of 4

Re: Bad Hops to EA servers with traceroute included

how do I go about contacting them? Ideally I would like to send an email so they can see my traceroute. A phone does absoultly nothing as half the time they dont understand what I mean. I cant find an email address to send to the fault team. The only email address I can find is the customer service one.  

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gg30340
Distinguished Sage
Distinguished Sage

on ‎04-05-2021 19h18

1,203 Views
Message 4 of 4

Re: Bad Hops to EA servers with traceroute included

You can call the FTTP team on 0800.587.4787 and report a fault. If they require any of the information you have gathered they will no doubt give you the means to forward it to them.

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