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Parallax78
Beginner

on ‎10-04-2021 23h48

678 Views
Message 1 of 2

Billing restriction/broadband shutoff, but bill has been paid until mid April

Hi,

 

My broadband suddenly switched itself off tonight about 11PM.  Tried all the usual support avenues, had to use my phone, but now it's saying I have a billing restriction on my account.

 

But my bill is paid until 16th of April.  Can't get through to anyone at BT, despite it saying I can speak to someone 24/7 on the umber provided but its a dead end.

 

Anyone else having issues?

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1 REPLY 1
Carlusha
Recognised Expert

on ‎11-04-2021 0h17

673 Views
Message 2 of 2

Re: Billing restriction/broadband shutoff, but bill has been paid until mid April

Have you checked your MyBT to see whether there are any issues reported there?

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