Support guy has confirmed it will be completed tomorrow, by openreach/whatever team is excavating (The digging work) but may take longer if they need permission from the council. Whole thing seems higgledy piggledy.
I don't want to request a cancellation, but what is the time-frame with no service which you can cancel the contract?
So, an openreach engineer has been, he worked on the outside cabling at the front of my house, this has fixed the no connection issue and the speed is back to full.
Before:
Data rate:
7.20 Mbps / 22.40 Mbps
Maximum data rate:
9079 / 28674
Then no connection for 5 days, then fixed with
After:
Data rate:
10.00 Mbps / 55.00 Mbps
Maximum data rate:
21311 / 64056