Broadband Speeds

[owleyes56]

I have had a problem with my broadband speeds dropping. Diagnostic checks says all is well but when checking my speed by an online speed checker the results show that I have a slow speed. I contacted BT who said that all was OK. So I restarted my hub via the BT App which restored my speed to what it should be. This was last week but tonight the speed had dropped again so I did another restart which again cured the problem. Has anyone else ha a problem with this???

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem