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society78
Beginner

on ‎27-06-2020 19h53

1,168 Views
Message 1 of 3

Broadband and Landline Contradictions

I am currently trying to renew my broadband contract, but I'm being prompted to select a pay as you go option for my landline, and I can't progress the broadband renewal without selecting a landline option. At the moment I have unlimited weekend calls which I don't want to lose, but there is no option for this that I can select. If I renew my broadband contract with these different landline terms, will my current landline situation be terminated?

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎27-06-2020 19h56

1,166 Views
Message 2 of 3

Re: Broadband and Landline Contradictions

The landline options have now changed and one you have is no longer available. There is a similar option but slightly more expensive

try options team and negotiate a new deal 0800800030



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Matt-S
Moderator-Retired

on ‎28-06-2020 8h03

1,121 Views
Message 3 of 3

Re: Broadband and Landline Contradictions

Hi @society78,

Welcome to the Community and thanks for taking the time to post.

Any customer who chooses to re-contract or amend their package after 19 March 2020 will be required to move over to one of our new Calling Plans. More information on our calling plan changes can be found here.

Thanks

Matt

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