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Tindalriel
Beginner

on ‎08-09-2021 12h58

1,718 Views
Message 1 of 7

Broadband cable connection

My broadband cable does not connect to my Smart hub 2. The connection is red not grey (it is very old) so at this moment in time it is unusable. I have tried to contact BT in all possible ways to no avail. Help please!

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage

on ‎08-09-2021 13h03

1,712 Views
Message 2 of 7

Re: Broadband cable connection

are you trying to connect phone master socket to hub  or the fibre modem to hub like this

ONT fttp_small_ont_2019.jpg



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licquorice
Distinguished Sage
Distinguished Sage

‎08-09-2021 13h06 - edited ‎08-09-2021 13h12

1,711 Views
Message 3 of 7

Re: Broadband cable connection

The colour of the cable us irrelevant, it is the type of connector that matters.

Presumably you previously had an Openreach modem as well as a hub. If this was the case, simply unplug the cable from the modem DSL socket and plug it in the new hub DSL socket

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licquorice
Distinguished Sage
Distinguished Sage

on ‎08-09-2021 13h36

1,688 Views
Message 4 of 7

Re: Broadband cable connection

Can you be more specific about what you are trying to do and what has changed to require it please?

 

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Tindalriel
Beginner

on ‎08-09-2021 15h43

1,668 Views
Message 5 of 7

Re: Broadband cable connection

Thank you I found an older post of yours 24/04/20 that explained what I needed. I need to buy new cable j11 none of the existing cables I have fit into hub

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Tindalriel
Beginner

on ‎08-09-2021 15h44

1,667 Views
Message 6 of 7

Re: Broadband cable connection

Thank you I looked up older posts and found one of yours that helped

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licquorice
Distinguished Sage
Distinguished Sage

on ‎08-09-2021 16h01

1,656 Views
Message 7 of 7

Re: Broadband cable connection

I'm at a loss to understand why you haven't got an RJ11-RJ11 cable already. Either you had a modem that is no longer needed that would have required an RJ11-RJ11 which you can re-use, or a newer hub that would also have required an RJ11-RJ11

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