Re: Broadband connectivity

Paul24 · ‎01-12-2020

Hi,

My wife having problems on ipad when on social media the broadband keeps on dropping out. We have good speed at ipad 70Mbps download, BT have changed router and switched us to less congested channel but problem remains

gg30340 · ‎01-12-2020

Make sure you turn off "smart setup" on the BT hub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

Paul24 · ‎01-12-2020

Alas problem still there wife is on Facetime now and cut off 5 times in last 20 mins......

imjolly · ‎01-12-2020

Which hub version do you have

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Paul24 · ‎01-12-2020

Hi

Have new BT smart hub only delivered 2 weeks ago. Pulling my hair out now wondering whether to buy another router and looking at the Honour 3

imjolly · ‎02-12-2020

have you turned of smart setup

Turn Off smart setup

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Paul24 · ‎02-12-2020

Yeah turned off smart set up and no difference