Broadband connectivity

[AngelaMacleod_99]

A few months ago, the complex where I live had a fibre optic cable installed.  Since then I've had major broadband problems.  I lose the connection at about 11pm at night and can only connect again at 7am.

Can anyone suggest what might be going on here?

[Keith_Beddoe]

@AngelaMacleod_99 

Please can you confirm who provides your broadband connection, and is it connected to the new fibre optic cable?

[AngelaMacleod_99]

vODAFONE IS MY NETWORK PROVIDER.  bt oPENrEACH HAS BEEN DOING A LOT OF WORK WITH CABLES IN THE AREA AND THE PROBLEM ONLY BEGAN WHEN THE CABLE WAS INSTALLED.

[AngelaMacleod_99]

How would I know if Vodafone was connected to the cable? Should they be?

[Keith_Beddoe · Accepted solution]

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@AngelaMacleod_99 wrote:

vODAFONE IS MY NETWORK PROVIDER.  bt oPENrEACH HAS BEEN DOING A LOT OF WORK WITH CABLES IN THE AREA AND THE PROBLEM ONLY BEGAN WHEN THE CABLE WAS INSTALLED.

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@AngelaMacleod_99 

This is just a BT Retail customer forum, so nobody here would be able to help with this. Openreach are a separate company and there is no help available here.

Please ask on the Vodaphone user forum.

https://forum.vodafone.co.uk/

Thanks

[imjolly]

If your broadband is provided by vodafone then you need to post on Vodafone forum  this forum is for BT RETAIL  customers and there is no link from here to openreach