Broadband down - West Wales SA48

[Bensaes]

Anyone else having issues?

Was working fine at 6am, and since 8am I have a solid red/orange hub light.

Been through numerous reboots, of both wall and hub, and nothing.  

My BT showing no faults in the area.

Please help!!

[pippincp]

Do you have a dial tone on your line?

[Bensaes]

We are ex directory and dont use a landline, so have no idea

[imjolly]

if you have broadband then you do have a landline - but you may not use it

the most basic test for broadband problem is to see if your landline has a dial tone.  if no dialtone hence why no broadband and you need to report a phone fault to 151

[Keith_Beddoe]

Without checking for dial ton on a phone, there is nothing else you can do.

If you can check, and there is no dial tone, then reporting it to BT normally gets its fixed quicker, as landline faults take priority.

A cheap wired phone costs less than £10, and could save you an £85 visit charge, if the fault is within your premises.

[Bensaes]

We have a dial tone, and the line is fully working

[imjolly]

have you tried using google with your post code and broadband problems?  looks like been connection problems since 7.20am today