Broadband failed again. Router not connecting (constant orange). Swapped router (Homehub 4 for Homehub 5) - no change. Registered fault as Broadband fault but recorded on account as Landline fault! According to service status “No known issues”. Having a poorly-designed automated service instead of a human being may well save BT money but certainly does not inspire confidence in process whereby issues can be raised and resolved. This is the third problem I have experienced in recent times and this suggests that the infrastructure is becoming less reliable rather than more. I await a reply with interest
