Broadband goes off when rain starts

[Janeydolld]

Hello,

Looking for help with a broadband connection that drops whenever it starts raining.

Behaviour is extremely consistent: at the onset of rain, even a light shower, the broadband connection will drop (orange light on the Hub). Roughly ten minutes later the connection will re-establish, even if it's still raining. If the rain then stops and re-starts the connection will drop out again then re-establish a few minutes later. BTWifi-with-FON is also unavailable during this time. Over the summer, when we had no rain for months, I wasn't aware of a single drop in connection. The past couple of months, though, have seen intermittent showers accompanied by a drop in connection every single time. This is a long-standing problem which I have raised with the Helpdesk several times, to no help.

Thank you. 

[pippincp]

You have a line fault not a broadband fault. Report an intermittant noisy line when it rains. A line engineer will check the line for water ingress.

[Janeydolld]

Hi thank you for replying. 

My line has been tested and they say it's fine. I don't have a phone plugged in never have. An engineer said it was a broadband fault.  

[pippincp]

If you've had an engineer out why didn't he fix it? There is oviously water ingress on the line which needs a line engineer to locate and resolve.

[Anonymous]

FTTC or FTTP ?

[pippincp]

@Anonymous  Obviously FTTC.

[Janeydolld]

I have had many engineers here and now they say it is a ghost fault and they cant find it. Help desk told me I have too many devices connected I have 17 devices but not all get used. 

[licquorice]

Help desk talking utter tosh as usual, engineers just hopeless. There is a line fault and they are just too incompetent to find it.

[Janeydolld]

So how do I get this fixed?  Just live with it? I'm in Scotland it rains all the time 

[licquorice]

Then it should  be easy to find, keep reporting the fault until you get a competent engineer.