Broadband goes off when rain starts

[pippincp]

Make sure you report a line fault not a broadband one.

[Starwire]

What kind of Broadband do you have, is it ADSL or VDSL?

If it’s ADSL might be worth asking BT to Raise an SFI2 Fault. That’s a Broadband Fault and the Engineers who do them are usually more competent than your average CAL/OMI Engineer who you’ll most likely end up with if you just report it as an Intermittent Noisy Line because then it’ll just be reported as a CDTA Fault, which basically means if it line tests OK and no noise it present during the Engineers visit they’ll most likely tell you to report it again as a Broadband Fault.

[Janeydolld]

Hi and thank you.

It's an asdl copper long reach line (I'm sure that's what they told me) I will do that on monday and hope I get an engineer who can help. 

[Anonymous]

Have they changed the dropwire? That's the one that comes down your wall outside

[Janeydolld]

Yes that was changed and he put a new socket in that leads direct to the hub. 

[Anonymous]

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@Janeydolldwrote:

Yes that was changed and he put a new socket in that leads direct to the hub. 

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I've just re-read message 1, can you just clarify the following please.

Was the drop wire changed recently or several months ago and the fault has recently returned?

Is there anything sharp on the wall where the dropwire is e.g. pebble dashing?

Are there any sharp kinks in the dropwire ?

Can you see any damage to the insulation on the dropwire, maybe where it bends to come in the house?

[Janeydolld]

Hi I am currently out just now. I will check all that when i get back home. It was changed at end of last year and yes the fault has returned. Seems only when its winter it does this 

[DavidM]

Hi @Janeydolld,

Thanks for posting. Did you manage to get this sorted? We would be interested to hear how things are going for you.

Cheers

David

[Janeydolld]

Hi. No not as yet with Christmas been busy well get it called in soon. 

[DavidM]

Thanks for getting back @Janeydolld.

Please let me know how you get on with it.

Cheers

David