Broadband speed

[Johnh007]

When going into broadband checker ,enter tel.no. As soon as I enter 01661 it comes up as no. Invalid.When trying address checker it just freezes.

Why can't you do the speed check?

John

[imjolly]

are you a bt broadband customer?

[Rob364]

The broadband checker reports an "invalid number" until you enter the complete number.

[Johnh007]

I did enter full number & The same reply came up,no.  invalid.

[imjolly]

are you a bt broadband customer  if not that would be one reason checker does not work

[Johnh007]

Yes I am

[imjolly]

post hub stats

if hh5 then troubleshooting then helpdesk

if hh6/SH2 then advanced settings then technical log information

check quiet line test  dial 17070 option 2  should hear you number repeated and then should be silent  best with corded phone

[imjolly]

if you are a bt broadband customer the dslchecker should work and give results

try your address