Broadband

[tegid]

When using the BT box i regularly have error message "We can't detect your broadband".   After a short wile the connection is restored.   I have I have followed the suggestions as per YVM102 error code but makes no difference.

I suspect it is the broadband connection but could be the box.

[Stephen_Openreach]

Hi. Call into the BT faults department and explain the issue. They'll run a test on your BT box and broadband connection which may show up a problem which can then be resolved.