Broadband

[licquorice]

The line attenuation figure is odd, but it's the data rate, max data rate and noise margin that are the figures to look at and they have all improved. I suspect you have an intermittent fault that will be difficult for the engineer to locate.

[keels24]

just my luck to have an intermittent fault that they are probably not going to be able to fix.  I have no bother for years and all of a sudden a week it keep dropping.  Lady i spoke to other other day said I had a constant speed of 60mbs then all of a sudden they can see it dipping and dropping.

[keels24]

update had an engineer out yesterday who moved me over to new fibre line think he said bt this morning i accidently pulled the power lead from hh6 which caused it to restart up which is why dsl time is only 3 hours.  Hope i did not do anything to it.  will update stats from router taken just now.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65042542

Firmware version:

SG4B1000E020

Firmware updated:

10-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 3 Hours 24 Minutes 31 Seconds

Data rate:

13.73 Mbps / 44.27 Mbps

Maximum data rate:

13726 / 53163

Noise margin:

6.5 dB / 6.3 dB

Line attenuation:

40.3 dB

Signal attenuation:

26.5 dB / 40.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

199 MB Uploaded / 2 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5HTS

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-5HTS

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:7F:97:41

Software variant:

-

Boot loader:

7.33.1

[imjolly]

you now need to try and make sure you do not disconnect the hub and given a stable connection for 10/14 days the DLM should activate G.INP which will give you a slight boost in speed and noise margin will drop to about 3db from current 6db

[keels24]

another update bt has contacted me about an hour ago and said they need to send another engineer tomorrow to check  the line they did yesterday, as the speed was still showing under my minimum guaranteed speed.  I am never going to get a stable connection at this rate.  hopefully they dont need to turn router off as they did say they would not need to enter the property and would call if they needed to.

[pippincp]

Unusual to find someone complaining that BT are pro-actively trying to get a customer a stable connection.

[keels24]

Sorry I am not complaining I am really glad they are trying to sort out the issue I am having. All I was meaning was I thought they would allow a few days to see if the connection was stable before sending another engineer out. They are doing a fab job at what they are doing. 

[pippincp]

Not really, normally a repair would be done and DLM reset. DLM would then sort out the line from there. That said they must still see an issue hence an engineer to check.

[keels24]

All they said today was they need another engineer to check it tomorrow to make sure the new fibre line is stable for my speed, as the checks they were doing the speed was still showing under my minimum. I am really grateful what they are doing and how quick they seem to be doing it.