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Message 1 of 3

Broadband router dropping out

I live in a rural area with Broadband Unlimited BT Halo 3 (minimum guaranteed download speed will be 3 Mbps).  Not ideal but works ok usually.  However for the last two weeks or so I have been having problems - my devices lose connection even though router blue light is on and dont reconnect unless router is rebooted.  If I reboot the router the internet comes back but it is annoying as is happening at least once a day.  Any ideas? Thanks

 

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Message 2 of 3

Re: Broadband router dropping out

@Utred 

Welcome to this user forum for BT Retail phone and broadband customers.

Factory reset the home hub.

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Message 3 of 3

Re: Broadband router dropping out

Hi @Utred and welcome to our community.

Thanks for posting. Have you tried @Keith_Beddoe suggestion? Can you let us know how things are going?

Cheers

David

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