Bt hub 2 is not working

[elitrc]

I’ve tried everything but the light from the hub is still flashing purple. Everything is connected to it but nothing I can do else with 

[Keith_Beddoe]

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@elitrc wrote:

I’ve tried everything but the light from the hub is still flashing purple. Everything is connected to it but nothing I can do else with 

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What date did you place your order, and when was your service activated?

I assume you cancelled your original order, then ordered student broadband?

[elitrc]

It supposed to be a 4G box until my order for the broadband arrive, that’s what BT said to me on the phone

[Keith_Beddoe]

The BT Smart Hub 2 is not a 4G device. BT would need to send you a separate 4G router.