I am after some help, I am a BT business customer that was mis sold a cloud system to my restaurant instead of normal BT business and broadband package . This happened in 2018 and is still ongoing, I have hundreds of emails and IMP complaints to resolve this, I now have no service because BT decided to close my last complaint stating it had been resolved which was in December 2020 , obviously its not but by them stating "resolving the issue" ths generated all the bills since this was raised which are 3 times as much as what they would have been should I have had the product I ordered in the first place. I have now spent another 40 mins having to go through everything again to be told that they wont open a new complaint if I go to the Ombudsman as this will raise a complaint directly with BT, however, I have done that as below - but it automatically came up as case closed as the only option relevant to my complaint was to select OTHER - which states it can't help on so closes the case. Could anyone help on this ?
Complaint Record:
*********
Contact method:
Email
Service Type:
Sector:
Communications
