Cable in garden

[Duncj1]

I am converting a farm building. My builder dug up and damaged an elderly cable and hub. It was not on the bt map. An openreach engineer fixed the cable and draped it over the adjoining fence where the sheep now graze. There is no wayleave and the cable was laid without the permission of the previous owner. I simply want a connection without paying too much. Help!

[Keith_Beddoe]

@Duncj1 

This is just a BT Retail customer forum, and has nothing to do with Openreach.

You would have to ask Openreach for a survey and an estimate of the cost.

https://www.openreach.com/altering-our-network-enquiry

https://www.openreach.com/network-services/place-an-order

I assume you do not have any connection at the moment?

[Duncj1]

Nothing

[Keith_Beddoe]

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@Duncj1 wrote:

Nothing

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Who provides your phone and broadband connection, have you reported the fault to them?

[Duncj1]

There are no connections - we unearthed this old cable and it turns out to provide the internet for a few houses nearby

[Keith_Beddoe · Accepted solution]

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@Duncj1 wrote:

There are no connections - we unearthed this old cable and it turns out to provide the internet for a few houses nearby

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Then you will have to place an order for a phone line, by contacting a service provider. Openreach will not do anything without an order from a provider.

If you want to use BT Retail, then,

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.   Once the routing is updated the order will then progress as normal.  You can then add broadband once you have the line up and running.

[Duncj1]

Thanks for your help