Call Blocking problem

[rmblunden]

My BT8600 nuisance call blocker has worked fine until a few days ago. Now with an incoming call, I get the message to say the call is being announced. If I press 1 to accept the call, the line goes dead. If I then look at call history, there are two entries - one showing the number which called and a second entry showing 'No Number'.

Is my equipment faulty? How do I resolve this? As far as I can tell there is no problem with my line - no line noise.

[Keith_Beddoe]

@rmblunden 

Welcome to this user forum.

Who provides your phone service?

Have you made sure that caller display is still enabled on your phone line?

[rmblunden]

Phone service is from John Lewis (Plusnet). Yes caller display is enabled, the number appears in my call list.

[Keith_Beddoe]

Have you tried turning off the power to the base unit, for a couple of minutes?

[rmblunden]

I'll give that a go. Thanks

[Keith_Beddoe]

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@rmblunden wrote:
I'll give that a go. Thanks

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The base unit can lock up and give strange results, usually after a dip in the mains voltage, where the unit does not reset properly.

[rmblunden · Accepted solution]

Thanks again. I don't get many incoming calls, so it will be a while before I know if this has worked.

[rmblunden]

Thanks again. It seems that rebooting my base unit has resolved the problem.
(And I've been promoted to a Newbie 😂)

[Keith_Beddoe]

Excellent 😀