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Message 1 of 8

Can't recieve calls from Virgin Media or Hospital.

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Hi

I recently changed from Virgin to BT and everything was going ok....or so i thought

It now appears that people on Virgin cannot call me from a landline number.  The problem has been going on now for several months. I have even paid to have VIP added to my BT account, have added the numbers that can't get through but that has not worked! Even though i was assured it would.

BT Fault line can't help  blaming it on Virgin Media lines but they have been checked out ok and despite informing the fault line of the threads on their community forum with the same fault and the correct remedy, they still can't help me. 

So I have read elsewhere on this forum that it could be that my service was not ported correctly/fully when i moved to BT.

Not recieving calls from certain people is one thing BUT this week my mother was rushed to hospital by blue light she is 83yrs old.

It Now appears that even Pembury and Maidstone Hospital Doctors can't call me and above everything else in the world right now i need to get those calls.

Does anyone have a GOOD number for the porting team that may deal with these issues. The one i have been given is incorrect so no help as yet.

Save my Day

Desperate

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Message 2 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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I have asked a passing moderator to help, they are BT employees.

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Message 3 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Thanks Richie 👍

 

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Message 4 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Hi @MarkLeigh,

Welcome to the Community and thank you for posting. I'm sorry your mom hasn't been well, I hope she has a speedy recovery.

With what you have posted it sounds like your number hasn't fully been ported over to BT. If you send me your details, I'll be able to get this checked.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 5 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Hi Paddy

Swift response on here - top marks and Thankyou very much 👍

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Message 6 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Hi @MarkLeigh,

I gave your home number a quick call, I did leave a message to let you know I called. I'm sorry if it wasn't a good time for me to call.

I've had an update from the Number Port Team. They been in contact with Virgin and they have confirm that the number has been successfully cease on their system and now fully on the BT Network.

If possible, please can you retest and let me know if the are able to receive the calls from Virgin numbers?

Thanks,

Paddy

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Message 7 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Hi Paddy,

Thank-you for the update I'm sorry i wasn't in to take your call.

I must apologise for my Mother being, from what she said, "short" with you. Although 83yrs old she can be very hostile at times and i fear you may well have been witness to that today. With everything that has happened in the past week and a half to her, she probably hasn't fully registered that you were helping me overcome the issue we faced. News that the latest hospital stay has been confirmed as her 3rd heart attack in 13 months is having its toll i am afraid to say. Thankfully she is at home once more in familiar surroundings with people that care and that i all that matters to me.

All i can say now is that she is singing your praises. The resolution you ave instigated has worked. Those that could not call now can and i'm sure the same can be said for NHS.

I can't thank-you enough for your help. For me the knowledge that next time, and i have no doubt there will be one , my mother is rushed into hospital again, The hospital will be able to call me is a huge huge peace of mind, for which i will forever be in your debt.

Your Actions have influenced the Future for me.

All My Very Very Best 

To You

To Your Family

and Your Loved Ones

THANK-YOU PADDY 

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Message 8 of 8

Re: Can't recieve calls from Virgin Media or Hospital.

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Hi @MarkLeigh,

Thanks you for update the thread. No need to apologise, I hope your mom is on the road to recovery. 

I'm more than happy to have helped and I'm glad that you can receive those call. I just sorry that you had to contact BT a number of times before this was fixed.

If you need anything, please feel free to drop me a reply.

All the best. 

Thanks, 

Paddy