Can't set up Email in BT Halo

[Kathy2]

I have recently moved to BT Halo with a new account number but I still have an old BT account number which is 'protected'. When I click on Email it will only send me to the old account number and I can't set up email with the new account number. How can I delete the old account number or redirect to the new account number?

[PaddyB · Accepted solution]

Hi @Kathy2,

Thank you for posting. I'm sorry you haven't been able to set up a new email. If you send me your details, I'll be able to give you a hand. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy