Can't text back confirm

[LydiaTewkesbury]

Hello!

I've had a text from openreach asking me to confirm a repair appointment next week. Whenever I text back to confirm it comes up that the message failed to send. Has anyone else had this and did you manage to get around it? I don't want to lose my slot! 

[Keith_Beddoe]

@LydiaTewkesbury 

Did you actually request a visit from Openreach via your service provider?

There are lots of scams circulating.

[LydiaTewkesbury]

Hi Keith

Thanks for your reply. We did. Sadly the internet has been down since Tuesday and we've been having a tricky time getting anyone to come out and take a look! I double checked the phone number on the website and it's legit