<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I am trying to cancel my monthly bt sports package at £25/month. when I go to myBt the sports monthly pass does not appear so I can't cancel my subscription as instructed on the BT website. Any ideas anyone?
Do you have more than 1 account on your BT ID login? If so, towards the top right corner of the page there's an option to switch between them - you need to select the account that has the BT Sport subscription on it.
