Hi Folks,
I am paying for the HD channels which should include the UHD channel, which I could not previously get as my ADSL line was not fast enough - I should add that BT sent me the UHD box so I have the hardware. When I upgraded to FTTP 900 service, I called and asked to get the channel enabled but no joy 😞 Its now about 3 weeks of calls to BT support and I still dont have the channel. Last night they basically removed my package and then re-ordered it and said it would be through in 10 mins but a couple of hours later and still no change. I also cant see the UHD channel on the app on my Ipad or Android phone, I dont know what to do next - every time I call its an hour on hold and it never gets sorted!
