Cant log into BT Sport on Roku but can on BT App

[semaj1001]

Hi, I cant log in via Roku as get ID001 which means it doesn't recognise my ID or PW. The ID & PW works fine logging eg through my mobile. BT Support tell me (after an hour) that there is an issue with both Firestick & Roku but I can see from this board that some people are able to log in through these devices. Does anyone know the reality and how to resolve this issue, else I have to buy a new tv! Many thanks in advance

[DarrenDev · Accepted solution]

There's no issue. I'm told that the Roku keyboard has some special characters on the keyboard twice, where one works and the other doesn't. Does your password contain special characters? If so, check the key you're using to see if there's an alternative.

[semaj1001]

Thanks so much Darren - it fixed it..Shame the guys at the "normal" bt support don't know about this. I was on the chat for over an hour today with them.. Best regards, John