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WiliestSeven51
Aspiring Contributor

on ‎10-01-2021 4h06

1,569 Views
Message 1 of 3

Cant restore BT Cloud Desktop Backup

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Hi,

I've unfortunately had to do a fresh install of windows which has of course deleted my files in the process. I've got the BT desktop client downloaded, but there is no option to restore my backed up files? I understand there are issues with this new version of the app but I didn't see any mention of restoring a backup. Its 100gb of files and I cannot download them from the web client on chrome. Can anyone help?

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Anonymous
Not applicable

on ‎10-01-2021 4h23

1,563 Views
Message 2 of 3

Re: Cant restore BT Cloud Desktop Backup

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If you can't do it through your browser, you're just going to have to hope they fix the client quickly. There's no other option

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WiliestSeven51
Aspiring Contributor

on ‎14-01-2021 19h59

1,526 Views
Message 3 of 3

Re: Cant restore BT Cloud Desktop Backup

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WiliestSeven51_0-1610654266369.png 

I managed to solved this issue, JTS1 on the other BT Cloud thread pointed out there is an updated user guide, from which I pulled this screenshot. There is no longer a "backup" button, you have to chose a folder on your pc and click 'selective download' as the guide says. This worked and I'm now downloading my cloud backup onto my computer, although it seems the download speeds have been throttled.

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