cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,001 Views
Message 1 of 22

Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello,

 

I have just installed Cloud app update 20.3.10 on my iMac running iOS 10.12.6.  The cloud icon appears in the system bar and syncing occurs but the dashboard will not open.  Clicking on the icon just causes the app to exit.

 

All help gratefully received.

Thank you.

 

0 Ratings
21 REPLIES 21
1,996 Views
Message 2 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Click on the icon in the top bar then click in the cog wheel. If its crashing try a reinstall. 

0 Ratings
1,989 Views
Message 3 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello Dode,

 

Thanks for your reply.  When I left or right click on the icon it disappears.  I have tried a reinstall but no luck.

 

Regards,

 

John

0 Ratings
1,981 Views
Message 4 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Sounds a bit elementary but have you tried uninstalling the app. then restart the iMac before reinstalling.

0 Ratings
1,948 Views
Message 5 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Same result, I'm afraid.  I did a complete power down, just to be sure.

0 Ratings
1,939 Views
Message 6 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

When you uninstalled it did you remove the preference file at the same time;

User>Library> Preferences>com.bt.btcloud.plist

 

0 Ratings
1,934 Views
Message 7 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

No, I didnt. Searching now, I cannot find any file named com.bt.btcloud.plist on the system.

 

Thanks for your perseverance,

 

John

 

0 Ratings
1,872 Views
Message 8 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Exactly the same problem.Dashboard   option  not in menu drop down from top bar.No way to acess shortcut, and notifications not working as before, Mac OS 10.15.5

0 Ratings
1,858 Views
Message 9 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello CD179,

 

BT Tech Support contacted me directly and recorded the problem occurring on my system.  They are currently analysing the problem.

 

Regards,

John

0 Ratings
1,842 Views
Message 10 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Morning, I reported my problem yesterday and got a VOLxxxxxxxxx fault report number and a promise of a reply.

I used to get notifications of everything that happened on the cloud on my side bar, and now nothing. Is yours the same?

 

Chris

0 Ratings