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Dawson
Aspiring Contributor

on ‎06-04-2021 19h33

2,098 Views
Message 1 of 6

Code VC019 Sorry there's a problem.

Every time going to an ad break or returning form an ad break the stream crashes with "Sorry - there's a problem" and you have to reload the stream.

BT Sport app latest version on Sony TV.

0 Ratings
5 REPLIES 5
DarrenDev
BT Sport Expert

on ‎06-04-2021 19h54

2,087 Views
Message 2 of 6

Re: Code VC019 Sorry there's a problem.

Known issue I'm afraid @Dawson - some devices just don't handle the transition between surround sound and the stereo ads.
We're working on it and will get a fix out there as soon as we can.
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Dawson
Aspiring Contributor

on ‎06-04-2021 20h27

2,081 Views
Message 3 of 6

Re: Code VC019 Sorry there's a problem.

Thanks for the quick reply.
My device seemed to handle the transition ok before the last update.
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DarrenDev
BT Sport Expert

on ‎06-04-2021 20h36

2,072 Views
Message 4 of 6

Re: Code VC019 Sorry there's a problem.

Hmmm interesting. I can't think of any changes in the recent update that would make it more or less likely to happen, but I'll check logs to see if we see any change in the numbers. Thanks.
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Dawson
Aspiring Contributor

on ‎13-04-2021 21h02

2,011 Views
Message 5 of 6

Re: Code VC019 Sorry there's a problem.

@DarrenDev any news on a fix for this really annoying bug? Like I said it was never a problem before the last update. I'm using a Sony XF90 TV.

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DarrenDev
BT Sport Expert

on ‎13-04-2021 21h08

2,009 Views
Message 6 of 6

Re: Code VC019 Sorry there's a problem.

I've just been watching the match myself and reproduced this error with full logging enabled - this should hopefully be the key to finally getting a fix for it! I'll update here when I know more.